One of them was chatting away with the person in front of me, not at all paying attention to the other travellers in the cabin. ![]() ![]() Not once did they come over to ask if I wanted or needed anything, although I was in the premium section. I thought I was treating myself to something nice, but it was a waste of money instead. I received nothing during all those hours on the plane, in my premium seat. I didn't get any food at all and had to sit and smell horrible meals for hours. As a vegetarian, I pre-ordered with both my agent and the airline vegetarian food long before my trip started. The leg from Ottawa to Newark was fairly ok, however, the leg from Newark to Copenhagen was horrible, even though I spent a lot of money in an online auction to upgrade my seat to premium. Not fun at all going through the US customs control where I was treated like I was a criminal, just because their system didn't take my fingerprints. What a horrible experience! Starting in Ottawa. ✅ Trip Verified | This is the first time I'm travelling since Covid, going to my home country to visit family & friends, only the second time in 13 years I'm making this trip. SAS have behaved in a totally unprofessional manner and I would suggest to anyone thinking of booking a flight with them to find another airline. They have closed the claim and will not now answer out emails and when I spoke to them on the phone they confirmed there was no way for me to escalate this claim. They have however have decided that neither of these expenses are genuine and will not re-imbuse the expenses. We were invited by SAS to input a claim which we did immediately. In Sweden we had pre-booked coach tickets with Flixbus which we then had to change for a coach to coincide with the later flight which incurred another cost. ![]() We therefore had to get a taxi to the airport to arrive in time. We had arranged for transport to the airport at that time but at short notice could not find anyone else to take us to the airport for the later flight we were booked onto. Not Verified | Our flight early was cancelled via text by SAS at 11pm at night as a result we did not see the text until 3am.
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